Graicx
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Facility management, reimagined

Built on plan.
Driven by performance.

Graicx dispatches the right technician based on skill, distance and current workload — then adjusts the rest of their day automatically when a job runs long or finishes early. Your team focuses on the work. The platform handles the logistics.

Book a demoSee how it works
HousingResident portal built in
HealthcareCompliance-first design
CommercialMulti-site, multi-team
09:12 · All quiet
6 occupants on site · 0 open faults
Built for operators across
Housing associationsNHS trustsLocal authoritiesCommercial propertyHigher educationHospitality
How it worksBuilt on plan · Driven by performance

From request to resolved.

One request, one path — every job planned, every outcome measured. Here is how Graicx handles it, end to end.

Step 01 · Logged

One front door.

Every request — resident app or a call to your team — lands in one place the moment it happens. Nothing slips.

Step 02 · Triaged

Milo reads it.

Your facilities AI reads every request as it lands — and routes it the way you have set, from fully hands-off to sign-off-first.

Standard

Booked & fixed.

Matched to the right skill and scheduled into the day — resolved on site.

Duplicate

Merged.

Spotted as a repeat and merged into the open job — you fix it once.

Review

Your team.

When you want a person in the loop, it is held for review — your team signs off.

Out of scope

Closed.

Not covered for this site — closed with a clear reason, no time wasted.

Resolved
Merged
Reviewed
Closed

Every request, a resolution.

Platform

Built for the people
doing the actual work.

Most FM software was designed for auditors and desk managers. Graicx was built for the technician under a boiler at 7am, the resident waiting for a repair, and the FM coordinator holding an estate together — and gives everyone else the reporting they need for free.

  1. 01

    Dispatch that thinks

    The right technician — by skill, travel time and current workload — every time, automatically.

    When someone calls in sick, one click redispatches every affected job to the best available replacement, with updated schedules sent instantly.

  2. 02

    A field app teams actually use

    Day timeline with travel gaps, offline job capture and a progress system that makes data quality feel rewarding.

    Photos, parts and time get logged because the app makes it easier than skipping. Your audit trail builds itself.

  3. 03

    Compliance as a byproduct

    PPM schedules, SLA tracking and evidence capture — all inside the job card, at point of work.

    Not in a spreadsheet after the fact. Every reading, photo and signature is stored against the asset the moment it happens.

  4. 04

    Resident self-service

    Occupants raise requests, book and reschedule appointments without ever calling the helpdesk.

    Real-time slot availability, automated notifications at every status change, and a portal that works on any device without an app download.

Features

Everything FM needs — finally, in one place.

One platform that connects your maintenance team, your technicians in the field, and the residents or tenants they serve — with no reconciliation across systems.

Reactive and planned, on one system.

  • Smart dispatch scores every technician by skill, distance and workload simultaneously
  • Planned maintenance schedules run automatically — trigger by calendar or runtime
  • SLA tracking with breach alerts before deadlines pass, not after
  • When a tech calls in sick, redispatch all affected jobs in a single action
  • Cost, parts and time captured against every work order automatically
< 20%
Reactive ratio target
< 90s
Average dispatch time
−60%
SLA breach rate
reactive ratio · MTTR trend
Beyond AI

Milo proposes.
You set the rules.

The AI reads and routes — but the platform runs on your policies, not a black box. Workflow rules, statutory compliance and on-site risk assessment are deterministic, transparent and entirely yours to configure.

Rules engine

Your rules, enforced automatically.

Decide how every request is handled with plain if-this-then-that rules — by source, site, priority, category and more. Set it once at account level, then override per client or per site. No code, no developer, no ticket.

  • Conditions on 14+ fields, eight actions — route, hold for review, auto-create, reject, tag and more
  • Three-tier scope: account → client → site, with inheritance you can see
  • Auto-create and auto-assign work orders, or keep a human in the loop — your call
Explore workflow rules
Compliance engine

Compliance that can’t slip.

Statutory requirements map straight onto your assets and maintenance schedules — FGAS, LOLER, Legionella, fire, gas, electrical, PAT and more. Evidence is captured at the job, expiry is tracked, and a deadline escalates before it becomes a breach.

  • Requirement status — compliant, due soon, overdue, missing — computed for you
  • Evidence captured against the asset at point of work, never filed after the fact
  • Failed checks escalate to managers; auditors get scoped read-only access
See compliance in depth
Dynamic Risk Assessment

Safe to proceed — on the record.

Technicians complete a job-specific risk assessment before they start. Context cards pre-fill from the asset, the job plan and the reported hazards; serious flags and stop-work decisions escalate to a manager and stay fully auditable.

  • Templates resolve by job plan → asset category → service category → account default
  • No work order goes in-progress without a current “safe to proceed” for that technician
  • Controls, acknowledgements and photos captured per question
How DRA works
Integrations

Open by design,
closed where it matters.

Graicx connects to the systems you already use for identity, notifications and data export — with a documented REST API and webhooks for anything custom. Your data stays yours, exportable at any time, in open formats.

01

Identity & SSO

  • Microsoft Entra
  • Google Workspace
  • Okta
  • Magic link
02

Notifications

  • Email (any SMTP)
  • Resend
  • SMS (Twilio)
  • Microsoft Teams
03

Buildings & IoT

  • Webhooks
  • REST API
  • Niagara (roadmap)
  • Custom sensors
04

Finance

  • CSV export
  • Xero (roadmap)
  • NetSuite (roadmap)
  • Custom ERP
05

Mapping & Routing

  • Mapbox
  • OpenStreetMap
  • Geocoding
  • Travel time
06

Data & Reporting

  • REST API
  • Webhooks
  • CSV / PDF export
  • Audit log
Outcomes

Real numbers,
not marketing guesses.

These are the targets we model at onboarding and track transparently in your shared dashboard. We baseline your current state in week one and report against it monthly.

−34%
Wasted drive time between jobs
through travel-aware scheduling and job clustering
−40%
Helpdesk calls from residents
replaced by self-service portal and automated notifications
−7 min
Admin time per work order
from automated dispatch, scheduling and evidence capture
4 weeks
Time to first live building
from kickoff to first team using Graicx in production
In their words

From the teams
running it every day.

The dispatch stopped being a morning argument. Jobs go to the closest available person with the right skill — automatically. We just review the exceptions.
Head of RepairsHousing association · 2,400 properties
Our residents used to call us to ask if anyone was coming. Now they get a notification when the job is booked, when the tech is on the way, and when it's done. The calls dropped immediately.
Director of Property ServicesSocial housing provider
Compliance evidence used to be a quarterly scramble. Every inspection is now attached to the asset the moment it happens. The auditor gets a login and pulls the report themselves.
Estates ManagerNHS community trust
Pricing

Priced by your estate,
not per technician.

One flat fee by site size, with unlimited technician seats — your whole field team logs in at no extra cost. No per-work-order charges, no setup fee on Small and Medium.

Small site

A single site getting on top of reactive and planned work.

£899/ mo
  • Up to 500 assets
  • 10 office seats · unlimited technicians
  • 300 Milo chats + 100 document analyses / mo
Book a demo
  • Work orders, PPM & travel-aware scheduling
  • Smart dispatch + mobile field app
  • Compliance, evidence & Dynamic Risk Assessment
  • Resident & occupant portal
  • Milo AI triage included
  • Free onboarding & data migration
Most popular

Medium site

A growing estate that needs the full platform with headroom.

£1299/ mo
  • Up to 2,000 assets
  • 25 office seats · unlimited technicians
  • 750 Milo chats + 250 document analyses / mo
Book a demo
  • Everything in Small
  • Workflow rules across account, client & site
  • SSO + role-based access
  • Audit log
  • Priority support
  • Free onboarding & data migration

Large site

A large site or campus running a big field team.

£1899/ mo
  • Up to 4,500 assets
  • 50 office seats · unlimited technicians
  • 1,500 Milo chats + 500 document analyses / mo
Book a demo
  • Everything in Medium
  • Custom compliance regimes
  • Optional guided implementation
  • SLA-backed support
  • Largest Milo allowance

Enterprise

Multi-site groups and portfolios beyond a single campus.

Custom
  • Unlimited assets · multi-site
  • Custom seats · unlimited technicians
  • Pooled Milo allowance across sites
Talk to sales
  • Everything in Large
  • Dedicated tenant + region pinning
  • ERP & BI connectors, custom integrations
  • Custom roles & permission model
  • Named customer success manager
  • Bespoke onboarding & migration

Extra office seat £9 / mo · unlimited technician seats on every plan · Milo triage, closeout assist, dispatch & notifications included · pay only for Milo chat & document analysis beyond your monthly allowance.

Questions

What buyers
ask us first.

Anything not covered? We answer in writing — security questionnaires, data processing agreements, architecture diagrams — within two business days.

  • Four weeks from kickoff to first team live is typical. Week one: we configure your account, import your asset register and set up user access. Weeks two and three: your coordinators learn the scheduling tools and your techs are onboarded to the mobile app. Week four: you run live with us alongside for any questions. Larger estates roll out building-by-building on the same cadence.

  • When a work order is created, Graicx scores every available technician against three factors simultaneously: whether their skills match the job category, how far they are from the site, and how many jobs they already have. The highest scorer is suggested — or dispatched automatically if auto-assign is enabled. You can always override. The scoring is transparent: every suggestion shows you exactly why.

  • Residents access a branded portal (no app download required) where they can raise maintenance requests, see the status of open jobs, choose an appointment slot from your real-time availability, and reschedule if needed. Every status change sends them an automatic email notification. It works on any device and is designed to reduce inbound helpdesk calls significantly.

  • Yes. The technician app is a mobile-optimised web application that loads on iOS and Android without an App Store download. It is designed for field conditions — large tap targets, minimal input, offline-tolerant job capture. Photos, notes and time entries sync when connectivity returns.

  • Every captured action — inspection reading, photo, signature, parts used — is stored against the asset with a timestamp and the user who captured it. There is no manual filing step. Compliance dashboards show coverage by regime in real time. Auditors can be given scoped read-only access, and you can export a complete evidence package for any asset, site or date range on demand.

  • Yes. We have a migration kit that handles standard shapes: assets, locations, work orders, planned maintenance schedules, vendors and parts. Most customers come from spreadsheets or a legacy CMMS. We map your data, run a dry-run preview so you can check it before anything goes live, and import it together. Your historical data comes with you.

See Graicx on your estate.

Send us your current process — a spreadsheet, a screenshot, a description of what breaks every Monday morning. We'll show you a working prototype on your data within a week. No contract required, no consultant jargon.

No obligation. We sign your NDA. Your data never leaves a UK or EU region.