AI-Driven. Lower cost. Higher productivity.
 

Both, in practice. Graicx covers the CMMS ground (work orders, planned maintenance, asset registers, mobile engineers) and the CAFM ground (statutory compliance, occupant self-service, reporting) in one platform. What neither label captures is the judgment layer: 3C Site Health reads all of that activity and tells you whether each site is actually healthy. If you are searching for a modern CMMS or CAFM alternative, this is that.

Milo is the AI assistant built into Graicx. It triages every incoming request under rules you control, helps technicians close out jobs, reads documents into structured records, and answers questions about your sites in plain English. Milo proposes; your rules and your people decide.

You choose one of two models, and both carry the whole platform. By estate is a flat monthly fee set by the number of maintainable assets on a site, and it includes unlimited users of any role: engineers, cleaners, subcontractors and managers all log in at no extra cost, with no seats to count. Per user is a single rate for everyone who works in the platform, technicians included, with requesters and occupants free. Estate pricing usually wins for in-house teams with a lot of people on the tools; per user usually wins for service providers and smaller teams. Both are billed monthly or annually, and annual saves 8%. Prices exclude VAT.

Four weeks from kickoff to first team live is typical. Week one: we configure your account, import your asset register and set up user access. Weeks two and three: your coordinators learn the scheduling tools and your techs are onboarded to the mobile app. Week four: you run live with us alongside for any questions. Larger estates roll out building-by-building on the same cadence.

When a work order is created, Graicx scores every available technician against three factors simultaneously: whether their skills match the job category, how far they are from the site, and how many jobs they already have. The highest scorer is suggested, or dispatched automatically if auto-assign is enabled. You can always override. The scoring is transparent: every suggestion shows you exactly why.

Residents access a branded portal (no app download required) where they can raise maintenance requests, see the status of open jobs, choose an appointment slot from your real-time availability, and reschedule if needed. Every status change sends them an automatic email notification. It works on any device and is designed to reduce inbound helpdesk calls significantly.

Yes. The technician app is a mobile-optimised web application that loads on iOS and Android without an App Store download. It is designed for field conditions: large tap targets, minimal input, offline-tolerant job capture. Photos, notes and time entries sync when connectivity returns.

Every captured action (inspection reading, photo, signature, parts used) is stored against the asset with a timestamp and the user who captured it. There is no manual filing step. Compliance dashboards show coverage by regime in real time. Auditors can be given scoped read-only access, and you can export a complete evidence package for any asset, site or date range on demand.

The parts are designed to work as one system, configured once. A service taxonomy with per-site scope decides which work is covered where, and routes it to the right skills. Workflow rules decide what happens to each request, including holding it for a person; workflow policies set how much runs itself, from AI triage thresholds to auto-assignment, right down to site level. Dynamic Risk Assessment gates work until it is safe. The compliance studio keeps statutory obligations current. Data-collection rounds and IoT readings keep the record honest, the live site map takes you from estate to building to floor, and technicians earn real progression as they work, which keeps the data flowing in. Once that is set, the site largely runs itself, and 3C Site Health tells you it is running.

Yes, in two ways. You can tighten the statutory baseline where your organisation demands more, through a reviewed overlay process, and you can decide exactly who owns a failure: routing rules at account, client or site level send a failed check to the right manager as an action or a follow-up work order. The exact derivation model is ours, but the result is never a black box: every obligation shows its status and the records behind it.

Yes. We have a migration kit that handles standard shapes: assets, locations, work orders, planned maintenance schedules, vendors and parts. Most customers come from spreadsheets or a legacy CMMS. We map your data, run a dry-run preview so you can check it before anything goes live, and import it together. Your historical data comes with you.